Before proceeding, please confirm:

• The request is within the timeframe set out in our return policy.
• The item is new, unused, with original tags and packaging (where applicable).
• You have the order number and the email address used for the purchase.

NOTE: As stated in our return policy, return costs are the responsibility of the customer, unless otherwise indicated.

How the process works

1. Fill in the form below with the order details and reason for the request.
2. Our team will review the request and send return or exchange instructions.
3. Once the item is received and verified, we will proceed with the exchange/refund.

What should you choose: exchange or return?

Exchange – recommended if you want the same item in a different variant or a different item.

Return – suitable if you prefer a refund or the issuance of a credit note (as applicable).

Need any clarification?

If you have questions before submitting your request, please consult our FAQs or contact us via WhatsApp.