Alternative Consumer Dispute Resolution
As this website is an online retail store, in case of a dispute the consumer may:
- Contact us via email: geral@brincatoys.pt
- Resort to the competent Alternative Dispute Resolution (ADR) body in your area of residence
- Use the European Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
Competent Alternative Consumer Dispute Resolution Bodies
CNIACC — National Centre for Consumer Conflict Information and Arbitration
Phone: (+351) 213 847 484
Email: cniacc@unl.pt
CIMAAL — Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Phone: (+351) 289 823 135
Email: cimaal@mail.telepac.pt
Consumer Conflict Arbitration Centre of Coimbra District
Phone: (+351) 239 821 690 / 289
Email: geral@centrodearbitragemdecoimbra.com
Consumer Conflict Arbitration Centre of Lisbon
Phone: (+351) 218 807 000 / 218 807 030
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Centre (CICAP)
Phone: (+351) 225 508 349 / 225 029 791
Email: cicap@mail.telepac.pt
Consumer Conflict Arbitration Centre of Vale do Ave (TRIAVE)
Phone: (+351) 253 422 410
Email: triave@gmail.com
CIAB — Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Phone: (+351) 253 617 604
Email: geral@ciab.pt
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
Email: centroarbitragem.sras@gov-madeira.pt
More information: please visit the Consumer Portal.