As this site is an online sales store, in compliance with article 18 of Law 144/2015, the consumer is informed that for alternative dispute resolution they should contact our company via e-mail geral@brincatoys.pt, the competent entity for Alternative Consumer Dispute Resolution (ADR), in the consumer's domicile area, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr.

Competent Entities for Alternative Consumer Dispute Resolution:

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes, Phone (+351)213847484; E-mail: cniacc@unl.pt

2. CIMAAL - Information, Mediation and Arbitration Center for Consumer Disputes of Algarve, Phone (+351)289823135; E-mail: cimaal@mail.telepac.pt

3. Arbitration Center for Consumer Disputes of Coimbra District Phone (+351)239821690/289 Email: geral@centrodearbitragemdecoimbra.com

4. Arbitration Center for Consumer Disputes of Lisbon, Phone (+351)218807000/218807030 Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto Phone (+351)225508349/225029791; E-mail: cicap@mail.telepac.pt

6. Arbitration Center for Consumer Disputes of Vale do Ave/Arbitration Court, Phone (+351)253422410; E-mail:triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court), Phone (+351)253617604; E-mail: geral@ciab.pt

8. Arbitration Center for Consumer Disputes of the Autonomous Region of Madeira, Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; E-mail:centroarbitragem.sras@gov-madeira.pt

For more information, please consult the Consumer Portal at www.consumidor.pt