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LEGO FOR ALL

THE STAGES OF LIFE

THE MOST FREQUENT QUESTIONS

FROM OUR CUSTOMERS

Do you have stock of all the items you sell online?

Since the stock on our website is always kept up to date, only items with stock are allowed to be sold. However, a simultaneous sale of the same item in the physical store and online store may occur, which will lead to stock depletion, subsequently preventing the shipment of the item ordered online.

Is it possible to accumulate cashback without being a registered customer?

If you are not a registered customer, you will not be able to accumulate cashback and, consequently, benefit from the credits.

From what amount can I enjoy free shipping?

You can benefit from free shipping to Mainland Portugal under the following conditions: for orders with a value equal to or greater than €69.99, using the CTT Expresso method (3 business days) or CTT Pickup Point (3 business days); and for orders with a value equal to or greater than €89.99, using the CTT Expresso method (2 business days) or CTT Pickup Point (2 business days).

Do all the toys sold here comply with European safety standards?

Yes, all our toys strictly comply with the European Union safety standards. Children's safety is our highest priority, and we work only with suppliers who share the same commitment to quality and compliance.

How can I return a purchased product if I am not satisfied?

If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt, provided the product is in its original packaging and shows no signs of use. To start the return process, make a return request on the corresponding page and fill out the respective form.